(4.0 / 5)1913+ Ratings

Walgreens Reviews

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Overall Rating

4.0
4 Reviews
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About Walgreens

Walgreens.com offers a wide array of products and services. Customers can find health and wellness products, prescriptions, photo services, and more. The site provides convenient access to pharmacy services, healthcare clinics, and the ability to refill prescriptions online. There are also health screenings and tests available, as well as vaccinations and treatment for minor illnesses and injuries. Additionally, Walgreens.com has a range of personal care, beauty, household, and grocery items. They also offer special deals and savings through their myWalgreens rewards program.

Walgreens Pros & Cons

Pros of Walgreens.com:

  • Convenience: Walgreens is often the most convenient option for customers due to its widespread locations and availability of products.
  • Prescription Refills: Customers can easily refill prescriptions online, with options for guest checkouts and email/text message refills.
  • Medicare Part D Benefits: Offers zero dollar copays on tier one, generic prescriptions, and personalized drug plan advice for Medicare Part D members.
  • Specialty Pharmacy: Provides accredited specialty pharmacy services for long-term treatment plans, managing prescription refill schedules and financial assistance.
  • Mobile App: Allows customers to manage their health, set pill reminders, track prescriptions, and earn rewards points through the mobile app.

Cons of Walgreens.com:

  • Customer Service Issues: Many customers have reported dissatisfaction with customer service, including long wait times for prescription refills and rude interactions with staff.
  • Website Issues: The website has been criticized for its complexity, with repetitive sign-in requests, difficulty in finding certain products, and a tendency to get stuck in loops during the checkout process.
  • High Employee Turnover: There is a high rate of employee turnover, which can lead to longer shifts and more stress for remaining employees.
  • Focus on Profitability: Some employees feel that the company prioritizes profitability over customer needs, leading to frustration when certain products are not available.
  • Stressful Work Environment: Many employees find the work environment highly stressful due to short-staffing and the need to handle multiple tasks within a single shift.

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Walgreens Customer Reviews (4)

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Etta Melendez
Etta Melendez
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Feb 10, 2023
Sue Schwan
Sue Schwan
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Feb 9, 2023
Frank Seiler
Frank Seiler
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Feb 5, 2023
Kathleen Breault
Kathleen Breault
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Feb 5, 2023

Walgreens Customer’s Q&A

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Walgreens Features and Benefits

Key Features and Benefits of Walgreens:

  1. Employee Wellness Programs:

    • 365 Get Healthy Here (365GHH) Wellness Program: Offers resources to support healthier lifestyles, including $0 Rx copays for certain chronic conditions, tobacco quit support, and free counseling sessions.
    • Life365 Employee Assistance Program (EAP): Provides confidential counseling visits and digital support for stress management, depression, and other issues.
  2. myWalgreens:

    • Personalized Experience: Offers personalized deals, product recommendations, and exclusive access to sale prices and rewards.
    • Rewards Program: Earns unlimited 1% Walgreens Cash rewards storewide, 5% on Walgreens branded products, and 3% on health and wellness services.
    • Quick, Contactless Checkout: Uses digital receipts and a digital wallet for faster checkout.
  3. Walgreens App:

    • Prescription Refills: Allows for quick refills by scanning prescriptions and provides pill reminders.
    • Find Care: Offers virtual or chat support with pharmacy experts 24/7.
    • Curbside Pickup and Delivery: Provides fast pickup and delivery services, including same-day pickup for photo orders.
  4. Prescription Savings Club (PSC):

    • Discounts on Medications: Offers discounts on generic and brand-name medications, with a 10% bonus on over 30 Walgreens-owned brands.
    • Additional Savings: Includes a 20% discount on flu shots and savings on nebulizers, diabetic supplies, and select pet prescriptions.
  5. Benefits Support Center:

    • 24/7 Online Resource: Provides access to Total Rewards Statements, tools for finding in-network doctors, and resources for enhancing wellbeing.
    • Personalized Recommendations: Offers data-driven recommendations for actions to take next, along with personalized “to-do’s” and quick links to frequently used resources.

These features and benefits aim to enhance the overall shopping, health, and wellbeing experience for both employees and customers.

Walgreens Pricing

Walgreens.com Pricing: Pricing on Walgreens.com may differ from in-store prices. While Walgreens stores will price match to Walgreens.com regular prices upon request, certain items like online sale/promotional offers, pricing resulting from a typographical error, previous days pricing, contact lenses, photo, pharmacy, and health services are excluded from price matching. Additionally, online prices are subject to change and may vary from in-store prices.

About Walgreens.com Payment Method?

Walgreens.com accepts a variety of payment methods to provide convenience and flexibility for customers. Online orders can be paid using debit cards, Visa, MasterCard, Discover Network, or American Express. Additionally, PayPal, PayPal Credit, and Walgreens Gift Cards are also accepted. For in-store purchases, customers have the option to use cash, check, gift card, debit card, Visa, MasterCard, Discover Network, American Express, CareCredit, or Apple Pay. This range of options ensures that customers can choose the payment method that best suits their needs.

Walgreens FAQs

FAQ

How To Open A Walgreens Account?

To open an account on Walgreens.com, follow these steps:

  1. Visit the Walgreens.com website.
  2. Click on the "Sign In/Register" button located at the top right corner of the homepage.
  3. Click on "Register" to create a new account.
  4. Fill in the required information, including your email address, password, and personal details.
  5. Click on the "Register" button to complete the registration process.

After registration, you can access a wide variety of Walgreens services that will simplify your shopping experience and make it more enjoyable. You can check your order history, take advantage of photo services, and manage your prescriptions. Remember, you must be at least 18 years old to open an account (19 in Alabama and Nebraska).

FAQ

Walgreens Alternatives

Here are the top 10 alternatives to Walgreens.com:

  1. Cvs Health: The largest pharmacy chain in the US, offering a wide assortment of health, wellness, personal care, and beauty products.
  2. Kroger: One of the biggest supermarket chains in the US, offering a variety of healthcare products in-store and online.
  3. Mckesson: The fourth-largest pharmacy chain in the US, providing pharmaceutical products, medical supplies, and offers care management.
  4. Dollar General: A discount retailer selling products from various brands.
  5. Walmart: A retail company that operates a chain of hypermarkets, discount department stores, and grocery stores.
  6. Boots: A pharmacy-led health and beauty retailer.
  7. J.C. Penney: A department store chain.
  8. Rite Aid: A company delivering health care services and retail products.
  9. Publix: A supermarket chain that offers low-cost prescription medications for some health conditions.
  10. Costco: A multinational corporation which operates a chain of membership-only warehouse clubs.

These alternatives offer similar products and services to Walgreens, including pharmaceutical, personal care, and household products. Some of them also provide additional services such as prescription delivery and a larger product selection compared to Walgreens.

FAQ

About Walgreens.com Prices and Cost?

Walgreens.com provides various savings and discounts on their products and services. Customers can find coupons for prescriptions through the Rx Savings Finder, which helps locate lower prices on medications. There are also promotional codes such as VITA15 for vitamins and supplements, and WAG20 for an extra 20% off select Walgreens brand health and personal care items. For photo services, basic print prices start at 29 cents for a 4x6 photo, with special deals for same-day pickup. Additionally, the website offers BOGO deals and rewards through the myWalgreens program, ensuring customers can enjoy savings on a wide range of products.

FAQ

About Walgreens.com Popular Products and Services?

Among the popular products and services at Walgreens.com, customers frequently seek out health and wellness products, including prescriptions, over-the-counter medications, and vitamins. The photo services are also a major draw, offering everything from basic prints to custom wall décor and stationery. Healthcare services such as vaccinations, health screenings, and clinic visits for minor ailments are widely utilized. Additionally, personal care, beauty products, and household essentials are in constant demand, with regular savings and BOGO deals enhancing their appeal.

FAQ

Walgreens.com Return Policy?

Walgreens.com has a 30-day return policy for eligible items purchased in-store or online, which can be returned or exchanged at any Walgreens store with the original receipt or order number. For Walgreens brand products, there is a 100% satisfaction guarantee, allowing customers to return the unused portion for a full refund, including shipping. Certain items like gift cards, pre-paid cards, and seasonal products are not eligible for return. As for shipping, Walgreens offers free standard shipping on eligible items, and customers can track their orders online. Shipping options include standard, expedited, and overnight, with rates determined by the order's weight and destination. Specific details on shipping restrictions and processing times are available on their website.

FAQ

Tell me more about myWalgreens rewards program.

The myWalgreens rewards program is designed to provide a personalized experience that makes saving, shopping, and well-being easier. Members can start earning 1% Walgreens Cash rewards storewide, including at the pharmacy, and 5% on Walgreens branded products. The program also offers Pickup and Same Day Delivery services, with orders ready in as little as 30 minutes and delivery in as little as 1 hour. Members can choose digital receipts for contactless checkout and to track purchases. The myWalgreens Credit Card further enhances rewards, offering 10% Walgreens Cash rewards on Walgreens brand purchases and 5% on other brands and pharmacy purchases. Approved myWalgreens Mastercard holders earn 3% on grocery and health & wellness purchases outside of Walgreens and 1% on all other purchases everywhere Mastercard is accepted. The program also rewards payments on health services and offers rewards for veterinary and pet store purchases. Members enjoy exclusive deals, personalized product recommendations, and the convenience of adding a payment method to a digital wallet for faster checkout. The program is free to join, providing more savings by automatically unlocking sale prices and offering only-for-you deals on favorite products.

FAQ

Who can sign up for myWalgreens?

Anyone who is a U.S. resident and at least 16 years old can sign up for myWalgreens. Membership is free, but if you're between 16 and 18 years old (or between 16 and 21 years old in Puerto Rico), you'll need permission from a parent or legal guardian.
FAQ

What if I don't want to share my email address?

No worries! You can still enjoy sale prices and earn Walgreens Cash rewards by providing your phone number, name, and ZIP code. When it's time to redeem your rewards, you can choose to provide your email or home address.
FAQ

What information do I need to become a myWalgreens member?

To join myWalgreens, all you need to provide is your first and last name, phone number, and ZIP code. This basic information allows you to unlock sale prices in store and start earning Walgreens Cash rewards, which you can easily redeem at checkout.
FAQ

How can I sign up for myWalgreens?

You can sign up for myWalgreens for free by visiting myWalgreens.com, downloading the Walgreens App, or signing up at checkout in any of their stores. It's quick, easy, and hassle-free!
FAQ

What are the benefits of using Walgreens.com?

Using Walgreens.com offers a variety of benefits, including the ability to earn rewards on purchases, with 1% Walgreens Cash rewards storewide and 5% on Walgreens branded products. Customers can also save time with services like Pickup or Same Day Delivery, with orders ready in as little as 30 minutes and delivery in as little as 1 hour. The site provides a personalized experience with digital receipts for contactless checkout and the ability to track purchases. Additionally, the myWalgreens Credit Card offers even more rewards, such as 10% Walgreens Cash rewards on Walgreens brand purchases and 5% on other brands and pharmacy purchases. There are also exclusive deals and personalized product recommendations for members, enhancing the shopping experience. Moreover, the platform supports health and wellness by offering rewards for payments on health services and allows customers to keep pets healthy with rewards on veterinary and pet store purchases. The convenience of adding a payment method to a digital wallet for faster checkout and the option to go paperless are other notable advantages.

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